our policies

APPOINTMENT

When making an appointment for the first time, we will ask for a credit card to put on file. This is to avoid any late cancellations or no shows. If you are unable to provide us with a credit card, we can book you in as a walk-in or either put a deposit down for a future appointment. 

Appointment space can be limited. Please give us a few days notice if you are interested in making a reservation. We try our best to accommodate everyone. If we are fully booked, we are able to put you on a waiting list and will let you know if anything becomes available.

 LATE CANCELLATION / NO SHOW

Please notify us of any cancellations 24 hours prior to your appointment.

Appointments cancelled within 24 hours will be charged half the value of what was originally booked (including 5% tax). No Show/Last Minute Cancellation will be charged a fee of 100% of the original service.

In case of lateness, appointments will be held for 15 minutes (unless otherwise notified) and will then be passed on to walk-in clients or those on a waiting list.

 REFUNDS

We do not offer refunds on services. However, we'd be happy to work with you and resolve any problems if necessary. Please give us a call as soon as possible if something requires fixing. 

Gift cards are final sale.

Retail products will be accepted for refund or exchange within 7 days of the date of purchase. Must provide an original receipt (cardholder copy) for refund. The product must be unused and in the original packaging. The following items are considered FINAL SALE and do not qualify for a return or store credit: sale items, handbags, jewelry, accessories, swimwear, personal use and personal hygiene items.