Our Policies

A few simple guidelines that keep every appointment running on time, for you and for everyone we see after you.

BOOKING

We keep a credit card on file for every client and will ask for one at your first booking. It’s only ever charged under the cancellation policy below. Prefer not to leave a card? We can book you as a walk-in, or hold a future appointment with a deposit.

AVAILABILITY

Our schedule fills quickly, so a few days’ notice gives you the best choice of times. If we’re fully booked, ask to join our waitlist and we’ll reach out as soon as a spot opens.

RUNNING LATE

We hold your appointment for 15 minutes. After that, your time may go to a walk-in or waitlisted client, and the reserved service is still charged in full.

CANCELLING OR RESCHEDULING

Life happens, and we’re glad to move things around. Just give us at least 24 hours’ notice.

  • Less than 24 hours’ notice: 50% of the booked service, including 5% tax

  • Less than 2 hours’ notice, or a no-show: 100% of the booked service, including 5% tax

Booked same-day? You have one hour after booking to change your mind at no charge. After that, the full service fee applies.

Your time is held only for you, and a late cancellation usually can’t be filled. If fixed bookings don’t suit your schedule, walk-ins are always welcome when a spot is free.

REFUNDS

We don’t offer refunds on services, but we’ll always work with you to make it right. If something needs attention, call us as soon as you can.

Gift cards are final sale.